"Coaching Managers on Difficult Conversations"
presented by: Cynthia Zito, Empowerment Pathways
Sooner or later all leaders are faced with the necessity of having a difficult conversation with an employee. The issues run the gamut from poor performance to body odor. Whatever the topic is, it falls down to a subject matter that the leader feels is unpleasant or sensitive. So what do they do? Many go into these conversations unprepared and choppy…some will avoid the discussion all together and hope it goes away…and some ask HR professionals to “handle the issue.” Do any of these sound familiar to you?
Upon completion of the webinar, HR professionals will gain insights to:
- Understand why leaders avoid difficult conversations
- Identify the benefits of having difficult conversations
- Coach leaders on how they should prepare for the discussion
- Describe a communication process for the discussion
- Recognize how they can assist with increasing the leader’s skill
- Eliminating the fear factor
- Influencing the leader
- Addressing the leader’s behavioral style
- Effective discussion preparation
- Streamline discussion process
- Engaging practice
- Do’s and Don’ts
This webinar has been approved for 1.0 General Credit.
Complimentary for Detroit SHRM Members
$25 for Non-Members of Detroit SHRM
ABOUT THE SPEAKER:
Cynthia Zito founded Empowerment Pathways in 2002 to assist organizations in becoming more successful by improving the performance of their employees. She does this by identifying areas for improvement and develops strategies to close performance gaps. She specializes in working with leaders on enhancing their leadership skills during performance improvement and change management initiatives.
Cynthia is an energetic facilitator with a down-to-earth style that engages audiences with her sincere training approach. Her goal for each of her participants is to immediately apply the practical information learned in her workshops so they can be empowered in their daily activities. Cynthia designs and develops results-based workshops or uses off-the-shelf programs to reach goals.
Cynthia has worked on performance improvement projects with organizations such as: Chrysler, City of St. Clair, General Motors, Macomb County Health Department, McLaren Macomb Hospital, Meijer, Monroe Bank & Trust, Nissan, U.S. District Court, U.S. Steel Corporation, and TACOM.
Cynthia is also Adjunct Faculty at Macomb Community College where she teaches management courses. She was in Management, Marketing, and Business Development positions before entering the Learning and Development field in 1997. She is President-Elect of the Michigan Chapter of the International Society for Performance Improvement and a past Board Member for the Detroit Chapter of the American Society of Training and Development. Cynthia received her Master of Training and Development in Organizational Development and Leadership through Oakland University and her Bachelor of Business Administration in Management from Northwood University.